Gouger Repair

We want your machine to be working well and functioning to its full potential at all times.  If your machine is in need of repair, please send it to

John Ferrillo
69 South Shaker Road
Harvard, MA 01451
 
A note on shipping gougers
Going forward, we will be sending customers gougers in plastic boxes with strong latches, which protects gougers whether transporting locally or shipping through the mail. Priced at $12, this item will appear on customers’ invoices beginning in September.

We also ask that customers sending gougers to us for servicing pack their machines in this plastic box, then pack that inside a free USPS box. Please include a note inside the box explaining the status of the blade, recent repair history, and any specific problems. This will minimize confusion caused by the number of machines we receive.

 

The United States Post Office is our preferred method of receiving packages.  Please DO NOT require a signature when you ship your machine to us.  Our location is very secure.  DO NOT SEND machines via Fed Ex as their pick-up location is a substantial distance from us.